Information & Delivery
All letter bases are made from the highest quality MDF unless otherwise stated. The height of the letters vary but are clearly stated on each one. All fabrics ribbons and embellishments are subject to change depending on the stocks available at the time.
Each handcrafted painted item is carefully sanded and painted with at least 3 coats of top quality matt paint. All text is vinyl and is not mass produced so each item is unique. The greetings and names on the personalised items are subject to space available. If you are not sure about this please contact us prior to placing your order.
Non personalised items are usually despatched within 5 working days. All fabric covered letters and personalised items usually take approx 10 working days (working days are Monday - Friday) although this can vary during busy periods. The larger letters can take a little longer as the letters bases are not stocked and need to be ordered. If you require any items quickly then please contact us, we will endeavour to fit in with your requirements.
All items are carefully packaged to ensure they arrive with you safely. They are normally packed in rigid cardboard boxes which can be used as a gift box if required. They are protected inside the box with foam wrap or bubble wrap. All are well packed to avoid any damage during delivery. Delivery prices are based on the weight or your order. Postage prices start from as little as £1.50. The price includes all packaging. All items are sent by Royal Mail Second Class Signed For Service or for heavier orders we send by courier. We obtain proof of postage for all items. International Shipping. We ship internationally using Royal Mail International Signed For and the cost is dependant on the weight of your order and is calculated accordingly.